Device health

The Device Health area enables reseller partners and sub-partners to view the details of reports associated with their dashcams and auxiliary cameras.

Navigating to the Device Health area

The Device Health area loads.

Getting around the Device Health area

There are two tabs in the Device health area.

Device health tab

The Device Health area enables reseller partners and sub-partners to view the details of reports associated with their dashcams and auxiliary cameras.

The Devices health tab enables reseller partners and sub-partners to view the details of any health reports associated with their dashcams. If a connected dashcam does not have recordings, the Recording Health icon turns red.

Column or Component	Description
Device Name	The name you gave the dashcam.
IMEI	The IMEI number of the dashcam. This is the identification number of the dashcam. The IMEI number can be found on the sticker on the dashcam itself or on the back of the dashcam box. You can filter for specific IMEI numbers by the whole number or any part of the IMEI number.
Organization	The organization with which the dashcam is associated.
Data Profile	The data profile of the dashcam.
Last Connected At	The date when the dashcam was last connected.
Version	The firmware version of the dashcam.
Partner Database	The reseller partner database with which the dashcam is associated.
Number of Auxiliary Cameras	The number of auxiliary cameras associated with the dashcam.
SD Cards Inserted	Indicates whether an SD card is inserted in the dashcam or not.
Recording Health Updated	The last time the recording health of the dashcam was verified.
Recording Health	Indicates whether the dashcam has recordings. By default, Recording Health is in a 'Not Tested' state, dsiplayed in grey. Thirty minutes after the dashcam turns on, the Health monitor checks for recordings. If there are recordings, Recording Health displays 'Healthy' in green. If there are none, Recording Health displays 'Unhealthy' in red. The health monitor continues to check the dashcam every hour.
Email	Click to add recipients to receive alarm reports by email.
Prepare Download	Click to download a CSV file of the report. When the download is ready, the button changes. Click .

SD card retention tab

The SD card retention tab allows reseller partners and sub-partners to view, search, and download a report of the SD card retention times for their dashcams and auxiliary cameras. For more information on SD card retention settings, see Configure SD retention settings for all dashcams in an organization.

Column or Component	Description
IMEI	The IMEI number of the dashcam. This is the identification number of the dashcam. The IMEI number can be found on the sticker on the dashcam itself or on the back of the dashcam box. You can filter for specific IMEI numbers by the whole number or by any part of the IMEI number.
Road-Facing Lens	The retention time for the road-facing lens of the dashcam.
In-Cabin Lens	The retention time for the in-cabin lens of the dashcam.
Auxiliary Camera 51, 52, etc.	The retention time for the auxiliary camera, according to the camera ID.
Prepare Download	Click to download a CSV file of the report. When the download is ready, the button changes. Click .

Actions

To open a dropdown menu (where one exists), click the arrow in the relevant column. Additionally, click below the name of most columns to do a text search. To increase or decrease the size of the table, select the number of rows to display from the dropdown list in the lower left corner of the area.

Partner portal

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