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Partner portal

Table of Contents

  •  Partner portal
  • Devices
  • Update the billing status of a dashcam

Update the billing status of a dashcam

The billing status options are:

  • active - the dashcam is active and being billedDashcam activation and billing

  • deactivated - the dashcam is not active and not being billed

  • suspended - the dashcam is not active and not being billed. A monthly suspension fee may apply. Contact your partner success manager for details

  • pending activation - the dashcam has been ordered but not yet active and is not being billed

Partners can set billing status to deactivated, suspended, or pending activation as detailed below.

Billing status

Status features

Active

  • Billing at full subscription rate.*

  • The device is assigned to an organization and connected to the cloud.

  • The device is fully functional.

  • Can change to suspended or deactivated.

Deactivated

  • No monthly billing.

  • Reactivation fee applies.*

Suspended

  • Billing monthly suspension fee.*

  • No reactivation fee.

  • Can change to pending activation or deactivated.

Pending activation

  • Ready for first-time activation or ready to come out of suspended or deactivated status.

  • Changes to active when assigned to an organization, powered, and connected to the cloud.

*see your agreement for rate information

To update the billing status:

  2. From the row of the dashcam whose status you want to update, open the three-dot menu and select Device information.

    pp-devices-3dots-menu.jpg

    The Device information window opens and the billing status is displayed.

    pp-devices-information-billing.jpg

  3. From the drop-down menu, change the Billing status.

  4. Click Change to save your changes.